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My Trello app on Mac Errors Out at Opening

Kate Okenatez-Mahoney

My Trello desktop app has started to "error out" anytime I try to open on my Mac laptop. (whereas had worked perfectly forever prior..) See screen shot attached of what happens...

I've tried fully uninstalling (using an an uninstall tool and manually), reinstalling (multiple times), updating my MacSoftware to ensure it wasn't an upgrade tech issue, and of course, fully starting ad restarting both the app and my laptop. NOthing.

error 11-24-24.png I can log on to web interface so it's not an account issue. Any suggestions? Thanks!

Accepted answers

Kate Okenatez-Mahoney

@Bibek_ikuTeam_I ended up finding a solution so wanted to share.

The clue was other issues I was having with ALL my internet browsers on my Mac also crashing out with the most routine use. So, I applied this fix, and it cleared up everything wrong with my browsers, AND the Trello desktop app finally allowed log in without any issue. I'm back in business.

So, it was a lifesaver so hopefully it can help someone else too:

Trishathewisha: I figured this out after 4 days of trying to shop online and getting tons of crashes. Somehow something is corrupting SpeakSelection plist files the past week.
To resolve it, open finder > go > library > preferences > delete the file: com.apple.SpeakSelection.plist
The path is: ~/library/preferences
Fix Source: https://www.reddit.com/r/mac/comments/1du5aa2/every_browser_crashes_if_i_go_to_some_sites_ive/

All comments

Bibek_ikuTeam_

@Kate Okenatez-Mahoney , could you please confirm which version of Trello app are you using also if this is an Apple silicon or an Intel one. I haven't faced any issue luckily recently on my Apple silicon one.

Kate Okenatez-Mahoney

Hi! Thank you @Bibek Behera ! I am using whatever version of Trello is available in the applet store currently for MAC desktop (24-Nov, 2024) for MAC--looks like 2.15.2. I have an Intel processor. Yeah, I've not had issues until like the last two days, so not sure what happened. :-/

Bibek_ikuTeam_

Unfortunately, at this point, you can only report this issue at app store and also with Trello support. Fingers crossed.

Let me know the outcome.

-Bibek

Kate Okenatez-Mahoney

Ok. Unfortunately, I'm in the free tier, so don't seem to have any way to directly contact support. So, not sure if there's an escalation path via this board as this is super unfortunate. Thanks for the help Bibek. --Kate

Kate Okenatez-Mahoney

@Bibek_ikuTeam_I ended up finding a solution so wanted to share.

So, it was a lifesaver so hopefully it can help someone else too:

Trishathewisha: I figured this out after 4 days of trying to shop online and getting tons of crashes. Somehow something is corrupting SpeakSelection plist files the past week.
To resolve it, open finder > go > library > preferences > delete the file: com.apple.SpeakSelection.plist
The path is: ~/library/preferences
Fix Source: https://www.reddit.com/r/mac/comments/1du5aa2/every_browser_crashes_if_i_go_to_some_sites_ive/

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