Data Center Question re: Automated Emails Sent from Jira

Question

Hello,

We are on Data Center version 9.12.13 of Jira and have a user that continues to receive automated emails when new issues of a special type are created or an existing issues are transitioned.  I've reviewed all the automation rules and am unable to find anything that would cause this.  I've also reviewed the project notifications and again, nothing that I can find that would cause this.

Has anyone else experienced this on the DC version?  And if so, were you able to stop the emails from sending?

Any guidance would be appreciated.

Thanks!

Darlene Rose · Answer

Hi @Shawn Doyle - ReleaseTEAM  - I'll have to look into this, too.  I'm not sure why the responses I'm getting are automatically accepted, but I'll be sure to update with whichever works.  Thanks so much!

Darlene Rose · Answer

I must have clicked on that by mistake, I'm just now seeing your answer.  I appreciate the info and will give it a try.  I really appreciate the quick response @Trudy P Claspill and (fingers crossed) it'll work and I can show it as Accepted for real. :)

Trudy P Claspill · Answer

Hello @Darlene Rose

You marked my answer as Accepted. Does that mean that one of the items I suggested turned out to be the element sending the email?