Request type - customer portal

Question

Hello, can i control the visibility of a request type inside the customer portal, based on the user's login?

Christopher Jaksch · Answer

Hi @GiorgosTsav

are you using JSM Cloud or JSM Data Center?

GiorgosTsav · Answer

@Chander Inguva there is such an option at our version.

Christopher Jaksch · Answer

Hi @GiorgosTsav

* in JSM Cloud this feature will be rolled out by Atlassian.
👓 Read the article here: Announcing request type restrictions in Jira Service Management
* in JSM Data Center there is an app which might resolve your requirement: Extension for Jira Service Management

As far as I know/understand both solutions work with user groups / single users which means that "customers" need to be put into user groups or selected individually which might be a painful admin experience.

I hope that helps you to continue your work.

Best
Chris
catworkx