nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Blank Customer Servicedesk Screen

Wilco Swart

After upgrading to JIRA 7.2.0 all Servicedesk screens are blank. Any idea what went worng?

Accepted answers

Wilco Swart

Yes, it appeared to be a plugin (Database Custom Field) that caused the problem. After disabling the plugin it worked again.

All comments

Petar Petrov _Appfire_

Did you also upgrade to Service Desk 3.2? It's the only supported version on JIRA 7.2.

Wilco Swart

Servicedesk 3.2.0 is installed (it already was installed before the upgrade).

Petar Petrov _Appfire_

Then look at the atlassian-jira.log file - there should be clues if something is going wrong on the backend. Also look for errors in the browser console.

Wilco Swart

The browser console shows the following error:

stack "Error: A definition of type \"c\" with the ID of \"js-tooltip\" already exists.\n at c (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:2839:450)\n at i.install (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3263:537)\n at Anonymous function (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:7359:658)\n at Global code (http://css.maedilon.com/s/aef67801116d446af2b5806ba08c53d5-CDN/-fxjym8/72002/6c6b20e5fa5f62a18b7e02d2392f372e/94dcc6217f00c49a93b09f90fedca017/_/download/contextbatch/js/customerportal/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:7359:2)"

Wilco Swart

Yes, it appeared to be a plugin (Database Custom Field) that caused the problem. After disabling the plugin it worked again.

Steven F Behnke

Thanks for sharing your resolution!

Andreas Beutel

They're working on this and already provide a working snapshot of the plugin fixing the issue. https://bugs.kepler-rominfo.com/browse/DBCF-247

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-core