Can I set the permission where a customer A can see ticket created by customer B, but only if customer B is in the same group as customer A.
Currently customer only can see tickets that's created by himself.
The customer portal will only show issues that were created by the user who is logged into the customer portal. There is no way to make it so that customer A's customer portal shows issues that were created by customer B.
There is an existing suggestion to add this feature: https://jira.atlassian.com/browse/JSD-270
Another suggestion, https://jira.atlassian.com/browse/JSD-269, is also related to your question.
There is a workaround for this:
It is possible to give permissions allowing customer A to see issues created by customer B. The issues would still not be accessible through the customer portal due to the way the portal works. They would be available through the normal JIRA interface.
https://confluence.atlassian.com/display/JIRA/Configuring+Security
Tim, the workaround would require the customer to have a JIRA license correct?
Yes. In that workaround customer A would need to be a licensed JIRA user because customer A would be logging into the normal JIRA interface to view issues from customer B.
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