Not receiving verification email

Question

Hi,

I have been trying to log into Jira with my work email, but every time it prompts me to place an email verification code. I am not receiving any kind of verification code or emails from Atlassian. I have tried a couple of times over the last 2 weeks with the same result. How can I fix this?

Thanks,
Jagos

Andy Heinzer · Answer

Hi @Jagos Jovanovic

I believe I was able to identify your other email address and I found there was a suppression on messages to that address.  I have just cleared that suppression from our side.  Try request a new verification code now, you should be able to receive that mail now.

Andy

Brant Schroeder · Answer

@Jagos Jovanovic Welcome to the Atlassian community

You should open a support ticket with Atlassian to see if your email address has been added to the suppression list.

https://support.atlassian.com/contact/#/

I will also escalate here to Atlassian.