I'm sure this is just something I am overlooking but I have searched everywhere and I can't seem to find it. In on of the jira service desk, there's a "more actions" field for customers to see on the portal view. I can't seem to find where to set this. I thought it would be on view screen. I am trying to do the same on one of my project and I searched for over an hour already. I checked permissions, request types, workflow transitions, customer permissions. I figured I'd ask instead of just getting frustrated. Hopefully someone can help. The first pic is one of the projects in our jira instance with the "more actions" and the second pic is the one I am editing.
