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BigPicture not correctly syncing from board while roadmap to board is working fine

moritz löser

I setup a roadmap with team, board and sprint. while the board correctly shows the state of tickets in backlog and in sprint the roadmap does not update its state (on reload or if i enable auto sync).

sync roadmap ->board is working

sync board -> roadmap is not working

For example: at the moment roadmap shows one issue on the team and 3 in cadence backlog while in fact two issues are in the sprint. The only way to get stuff in sync is to redo all in the roadmap.

Screen Shot 2016-05-26 at 11.07.15.png

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Matthew Jagiell1

Hi,

In this Program's configuration, in the synchronization tab, make sure "Lazy sync" is disabled
Make sure the Sprint is started on your board
On the Roadmap, click the live sync icon, then R twice on your keyboard to re-sync

moritz löser

only "Recalculate parents" is set. Pressing r doesn't do anything.
Why a sprint must be started? Does this mean there is no synching for future sprints? I can't see in the roadmap if a team sets up its sprints? Only for sprints that are started?

Matthew Jagiell1

Sprint starting was just a diagnostic info - there was a bug in which only started sprints were synced, so only wanted to see if that's it or a different beast.

Instead of clicking R (which should work when pressed twice rapidly) you can click the cog icon and re-sync on the Roadmap.

moritz löser

starting sprint didn't change anything. The synching from board to roadmap only works in very few cases. i just added moved a issue from backlog to sprint that correctly synched in roadmap but moving it back didn't sync in the roadmap. i saw a short flickering that indicate that live sync did something but the issue didn't move back to cadence backlog. I also tried with program backlog same problem there.
(there is no "re-sync" if i click on cog)

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