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New JSM Admin

Kelvin Harrington

Hello All! I am new to JSM as an admin and I am learning a lot about what NOT to do in JSM. There are so many ways to use this tool that it seems overwhelming at times and I spend more time cleaning up my mess rather than moving forward but I am assuming that it is all part of the learning process.

I look forward to learning more and being a part of this community group to expand my knowledge.

Comments

Andy Gladstone

@Kelvin Harrington welcome to the Atlassian Community!

Have you checked out the JSM courses on Atlassian University yet? Those are a great place to start gaining knowledge of how-to and how-not-to.

Here's a great starter learning path: https://university.atlassian.com/student/path/968311-get-the-most-out-of-jira-service-management

Good luck!

Jimmy Seddon

Welcome to the community @Kelvin Harrington!

You should check out the New to Jira Service Management collection, you might find some tips there, also don't hesitate to ask any questions there. This community has tons of very smart and kind people ready to help!

Kelvin Harrington

Excellent! Thank you for the information.

Taranjeet Singh

Welcome to the Atlassian Community, @Kelvin Harrington !

Hope you have great learning and sharing experiences here!

Tomislav Tobijas

Welcome @Kelvin Harrington !

I would also recommend these University courses and learning paths Andy and Jimmy mentioned. With those, it's quite easy to get familiar with the tool but to also learn about some best practices when it comes to using it. As with everything, it's recommended to 'start small' and then build up and configure additional flows, processes...