SLA error occasionally

Question

I have an issue bothers me for a month,

Our system works fine,but sometimes the sla not working ,and then breached ,even the ticket meets the SLA condition.

When I recalculate the ticket,the SLA become correct.

Hope someone can help us.

The most weird thing is ,it not always happen,it happens somtime.

Check the pic below,recalculted the issue,the SLA become right.

Version:

Jira v9.2.0

JIRA Service Mangement v5.2.0

陈诗 · Answer

Still appreciate your assistance,thanks!

Tuncay Senturk _Snapbytes_ · Answer

You are correct; analyzing the log can be challenging, especially when there are numerous other log items within the same interval. I didn't find anything in your issue history that would cause problems with the indexing in Jira. I apologize for not being more helpful on this matter. It seems that it requires further investigation.

陈诗 · Answer

I checked the log,but  analyse the log is really hard  for me ,I didnt find any clue ,seems ok.We try re-index many times. These SLA would never fix until I manually  do someting(recalculate,add comment,change status).

I didn't find History tab,I screenshot All tab.