cloud to cloud migration, user mapping

Question

hello,

I am currently planning a migration from one cloud instance to another for both Jira & Confluence.
As part of this migration I have users which have accounts utilizing their old email addresses in the source instance and utilizing their new email addresses in the destination instance.

How do I map these email addresses such that issues, etc. which are assigned will utilize the new email addresses?

For clarification, I have the following:

sourceinstance.atlassian.net

ISSUE-123 assigned to joe@sourceinstance.com
ISSUE-124 assigned to sue@sourceinstance.com

I want to migrate to

destinationinstance.atlassian.net

ISSUE-123 assigned to joe@destinationinstance.com
ISSUE-124 assigned to sue@destinationinstance.com

Same for user references in

* Jira issues: descriptions, comments
* Confluence: pages (including history), user mentions.

Note: this is mostly a re-post of a similar question below that was not addressed yet by Atlassian.
https://community.atlassian.com/t5/Atlassian-Migration-Program/Help-migrating-users-between-cloud-instances/td-p/2006783

thank you

Ferenc

Ferenc Papai · Answer

Hi,

thanks for your reply.

Does your product -or do you have one that-  maps users in Confluence as well ?

Kelsey LaMastres _Appfire_ · Answer

Hi @Ferenc Papai

Welcome to the Atlassian community! If you're open to trying an app to solve this challenge, check out Configuration Manager for Jira (CMJ) Cloud. We offer the ability to customize mapping of all configurations, including users, between source and target. As of this post, you can't yet move issues with CMJ Cloud, but we're hoping to add that functionality soon. Check out the resources below and contact our support team if you have any questions about this app.

Custom config mapping with CMJ Cloud (demo and simple write-up)

Documentation: Cloud to Cloud Transformations Feature (aka customize mapping)

Thanks!

Kelsey from Appfire