Child pages that provides serve Service Desk users

Question

I have Jira Service Desk hooked up to a knowledge base in Confluence. The customer portal is all set. Customers are accessing it fine. Customer don't have licenses.

Can Atlassian update their Child pages macro or develop a new macro so that customers can click the Child pages links and be taken to the page while staying in the Service Desk view?

I don't want to manually maintain a set of links to achieve the same result.

I can't afford licenses for every single user.

ptstockley · Answer

Based on this feedback, An issue has been created in  https://jira.atlassian.com/secure/Dashboard.jspa.

([ECO-498] Child pages that serve unlicensed Service Desk users - Create and track feature requests for Atlassian products.)

ptstockley · Answer

Thank you @Valerie Knapp. :)

Valerie Knapp_dpp5c6 · Answer

Hi @ptstockley , welcome to the Atlassian Community and thanks for your suggestion.

To get this in front of Atlassian, you will need to open up an issue here - https://jira.atlassian.com/secure/Dashboard.jspa

There is a similar request to yours -https://jira.atlassian.com/browse/CONFSERVER-1908 , which has been closed, but you can have a look to see if there is anything similar or sometimes there is a workaround from Atlassian where they have decided not to do something.

Best wishes