confluence service will not start after install

Question

start_service.bat runs the below command and we get the below result. Can you help?

PS C:\Program Files\Atlassian\Confluence> net start Confluence200715163754 The service name is invalid.

More help is available by typing NET HELPMSG 2185.

Attempting to open http://localhost:8090/ on the local machine results in

"This Page Cannot be displayed"

Thanks

JD Sal · Answer

I had same exact issue and Marcus's solution helped.  However mine problem was I had jdk and jre installed but pointed to the incorrect location.

In your environment variables, ensure JAVA_HOME and JRE_HOME are set correctly.  My JAVA_HOME was set to "C:\Program Files\Java\jre1.8.0_51" but it should really be "C:\Program Files\Java\jdk1.8.0_51"

Once you get all the java variables fixed, simply run "C:\Program Files\Atlassian\Confluence>service.bat install" to install the windows service then start the service.

Marcus9 · Answer

Have you installed the JDK? I was having the same issue on Windows Server 2008 R2 and this solved it:

https://confluence.atlassian.com/display/DOC/Installing+Java+for+Confluence

Tushar M · Answer

Hi Guilherme,

none of the above is correct.

We installed using atlassian-confluence-5.7.3-x64.exe

We took the defaults which included installing confluence as a service

At the end of the process we saw this:

When the browser launched we saw this

After that I checked the service. I ran the shortcut installed on the Start screen

I tried the localhost:8090 again and got the same result as above.

I checked the properties of the Start Confluence Service [8090] shortcut.

That shortcut referred me to

C:\Program Files\Atlassian\Confluence\ start_service.bat

That batch file produced the output

PS C:\Program Files\Atlassian\Confluence> .\start_service.bat

The service name is invalid.

More help is available by typing NET HELPMSG 2185.

PS C:\Program Files\Atlassian\Confluence>

I opened start_service.bat and found the command

if "%OS%" == "Windows_NT" setlocal

rem ---------------------------------------------------------------------------

rem Start script for the Confluence Service

rem

net start Confluence200715163754

I ran the net start command and got

The service name is invalid.

More help is available by typing NET HELPMSG 2185.

I uninstalled and reinstalled confluence and got exactly the same result the second time.

Is there something wrong with atlassian-confluence-5.7.3-x64.exe?

thanks

kent dannehl