Using Confluece as an External Facing Customer Portal

Karen_Mustain

Hi

We currently use an instance of Confluence as an internal knowledge base. We are wanting to implement another instance of Confluence as an external facing customer portal.

I'm interested to know if anyone else is using Confluence as an external facing application. Also, would you be willing to share any insights/information regarding your implementation, strategies and best practices.

Thanks Karen Mustain

Kevin Molloy

Hi Karen

We have two instances of Confluence running; one for internal use and one customer facing. We have been running this for a number of years and it works very well. The advantage is that we can give the customer information on our products and services in a simple format.

We encourage customers to add information, particularly on older generation products where we no longer have manuals, etc. Sometimes our users know more than our support staff so we encourage them to share tips and tricks.

Each customer has their own space, open to anybody within their organisation who gives us their email address. A good way of finding more contacts.

We can tailor their space to give them personal information, such as their system or support agreements, customer installations, site information, visit reports, preventative maintenance schedules and reports, etc.

There is also a common space that gives more general information.

Regards, Kevin