What are the options to store specific client information on Jira?

Question

Is there a way that the clients fill/update the information about their environment before raising tickets? like a plugin etc

Ahmed Saleh · Answer

Hey Svante,

Thank your help. I watched the tutorial video about the plugin and skimmed the guide. It is a great tool for the client to easily raise an issue.

Customer feedback is a bit worrying.

I can see that we can create our variables and share that template with clients.

* Can we export the info about each client to excel after they fill it? not the whole  issue just the client info.
* Can we make some variables/fields as mandatory to fill and others as optional?

Cheers,
Ahmed

Svante Gustafsson Björkegren · Answer

Hey Ahmed,

The client info feature is included in the Capture for JIRA plugin.

Docu: https://confluence.atlassian.com/display/CAPTURE/Creating+Issues#CreatingIssues-ContextualinformationforissuescreatedusingCaptureforJIRA

It is a checkbox that when checked will add some client info to the issue.

Marketplace listing: https://marketplace.atlassian.com/plugins/com.atlassian.bonfire.plugin/server/overview

Hope this helped you out!

Cheers,

// Svante