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can I display sla time remaining in jira service desk queue or report?

Jeannette Lamb

We are currently using Vertygo SLA and I can see the vertygo sla custom fields in the issue navigator, color coded to show which are close to being overdue and which are not.

I'm evaluating JIRA service desk and I can't find any way to see the time remaining in any SLA without first opening each individual JIRA issue.

I have 3 SLA metrics, Acknowledged, Fix Agreed and Resolved.

Thank you.

Accepted answers

Paula Silveira

Hi Jeannette,

You can add the column of the SLA field you need to see. Please check the screenshot below.

Screen Shot 2015-03-09 at 4.10.23 PM.png

Hope this works for you.

Thankd and regards,
Paula Silveira

Screen Shot 2015-03-09 at 4.10.23 PM.png

All comments

Paula Silveira

Hi Jeannette,

You can add the column of the SLA field you need to see. Please check the screenshot below.

Screen Shot 2015-03-09 at 4.10.23 PM.png

Hope this works for you.

Thankd and regards,
Paula Silveira

Screen Shot 2015-03-09 at 4.10.23 PM.png

Jeannette Lamb

any idea why my first metric, Acknowledged, doesn't appear with the green check mark since it was completed in time? (I will try to add a screenshot)

Jeannette Lamb

acknowledged no check.jpg

Paula Silveira

Can you see the metric Aknowledged when you open the issue?

Jeannette Lamb

Yes, the first screenshot shows how it appears when I open the issue. The second shows that the issue did transition to acknowledged, so it should appear as completed in time.

slas.JPG

transitions.JPG

slas.JPG

transitions.JPG

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