Moving issue from one SD to another

Question

Hi,

I noticed that if you move an issue from one SD to another, the customer request type is set to "no match" even though we only use one request type for all our SD's which is mapped to the same issue type.

This is really irritating as it is easy to not notice this and customers wont get replies via mail or the portal if the customer request type is not filled in.

Is this a bug or am I doing something wrong?

Michael Pasqual1 · Answer

Did you manage to get to the bottom of this? We are having the exact same issues now with "No match" being the default Customer request type.

ewhite · Answer

I am having strange "no match" problems within a single service desk.

I will come back and comment on this post if my search for a solution turns up anything useful.