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What happens when we exceed limit of licensed users?

Sarah Lathrop

We have version 3.4.6 of Confluence with a 100 user license. We are now at 89 users. What happens when we go over 100 users? Does Confluence stop working? I did Google this question and checked the Atlassian documentation and it seemed to indicate that we would no longer be able to edit or add but would have read-only access. However, I could not find anything that specifically said that this is what would happen.

Accepted answers

Amalia

Confluence will not stop working when the license limit has exceeded. It will only become a read-only, in which the users will not be able to make any contribution to the contents.

Hope it helps!

All comments

unknown

I think the documentation you have read is correct. After all, what else would you expect? If licensing limits are exceeded something has to happen, outcomes are (a) everything stops, (b) usability restrictions are enforced. I think this is a reasonable outcome? For reference JIRA goes readonly, you can see issues but you can't create issues, the parallel is pretty clear!

Amalia

Confluence will not stop working when the license limit has exceeded. It will only become a read-only, in which the users will not be able to make any contribution to the contents.

Hope it helps!

Jo-Anne MacLeod

Just to add a comment on this. I have found and confirmed in the older versions (haven't confirmed in the newer versions, so I won't comment on them) that confluence becomes read-only at "license count - 1". In my opinion if I have a 100 user license, I should be able to use the system fully as long as I have 100 or less users in the system. If i try and add a user and increase the license count to 101, then I can see it complaining. That makes sense. That is not how it works. In reality I can only use 99 user licenses. I know that this is a fairly minor point, but it something to keep in mind. I've mentioned this to Atlassian before, but they don't think that this is a issue. I happen to disagree, but I seem to be the only one who thinks this way.

Robert Dormer

While we are in the throws of purchasing a new license, has anyone discovered a way to stop people registering and breaching the license limit?

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