One of my boards has issues loading cards (especially in the afternoon/evening) for some reason

Gabrio Linari

hi there

I have 2 boards for clients work, one, relatively small always works great, no matter the time of the day.

A second board where we have more people (max 20 people on it) and LOTS more cards on, it's visibly slower, especially in my afternoons and evenings (i am in CET, Europe). Not sure this has to do with higher traffic in the US, etc

Anyhow, today's particularly bad, not only it's slow but tasks with Steps checklists don't show up properly and populate after like 2 seconds. This is not right.

Can you guys do something?

Can WE do something? is there a cache to clear? shall we remove old cards? or older than X?

Also, when closing a card takes 1-2 seconds, should be instant.

Any tips to keep the board working better?

Again, my 2nd board almost loads always instantly, but one particular one is pretty bad, especially in the afternoon EU time and Evenings, it seems they're on a different server or something.

thank you,
Gabrio

 

 

Augusto Lisboa

Hi!

We’ve noticed that other customers are facing similar issues, and we’re investigating! To better assist you, I would like to gather some more information:

• Which platform are you using Trello? (web or desktop, or both)
• Which version you have installed for your browser and/or Desktop app?
• When did you start experiencing this issue?
• Which OS you’re using (macOS, Windows, Linux, etc)?

Regarding performance issues, I'd like to ask you to check: https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/

Thank you for your cooperation and patience. We’re committed to resolving this as quickly as possible.