"Assign to" action with more features

Question

Hi,

i read a little and it seems to me that deeper modifications of assign to popup box are not possible. However I need to somehow improve it... The point is - our customer is unable to create any sensible permission schemes due to small amount of projects and the fact that usually whole organization is involved in all of them. As a result there are hundreds of potential assignees in different departments, divisions, and groups... Unfortunately JIRA doesn't let you pick assignable users by groups/roles to which they belong (which would be perfect). Therefore my question is - what would be the best approach in such situation. Is there any sensible way of improving the process of choosing assignee, which would let me avoid doing it only by combobox populated by people from everywhere, while there's only name/email in it...

Any comments/possible approaches/components are welcome :)

thank you

Nic Brough -Adaptavist- · Answer

Ah, I see, you've been very generous with the permissions.

There's no advanced navigation in the assignee field because there's simply no way to accommodate all the different arbitrary rules various users might have for how they want to narrow it down.

There are a couple of tricks though...

Christian has already given you one of them - that narrows down the selection while in a particular status.

The other trick I use is a project level one which might help you.  I've not managed to explain this well in a generalised way in a block of prose, so here's an example:

* Add a new multi-user-picker field (let's call it "minions")
* Add a new group-select field (let's call this one "hordes")
* Go into the permission scheme and into "add new" for "can be assigned issue"
* Near the bottom, you'll find "user field" - use that and select "minions"
* Near the bottom, you'll find "group field" - use that and select "hordes"
* Remove all the other things you've got in "can be assigned issue"

You will now find that on your issues, you can name specific users in "minions" and select specific groups in "hordes".  Once you've done that, you will find the assignee list is limited to just the users you have in "minions" and the users in the groups named in "hordes"

The on;y other options I can think of involve coding custom fields that do more clever things with your selection process and then copying the data to assignee

Christian Czaia [Decadis AG] · Answer

Yes. If you have multiple groups and wish to to only have a single group (and the members) an issue can be assigne to at a specific time you could use that property I was talking about.

BartłomiejS · Answer

Can you elaborate on that? I know properties, but how can that help me on improvement of assignee picking?