We have a need for a set of users to be able to enter a request on behalf of a customer, but those users do not need to work tickets so they do not need admin or agent access. Is there a way to configure JSM to do this?
Hi @Ann Graney welcome to the community!
Only agents can raise tickets on behalf of someone else. These agents can also see and manage all the tickets.
At the time of creation of request from portal, you can always change the requester name on the field "Raise this request on behalf of" as shown below. Hope this helps !
Vijay
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