JIRA - No batch emails alternatives?

Question

So we recently get complains that people is getting too many emails - the question they have is "why are we getting one email PER field change when we make the same changes in one go".  I notice that there are plenty of existing tickets open and wonder if there is any other alternatives that is not commercial (this one is nice, but cost $$ and not even sure if it works on 4.4)

Does anyone has any suggestion other than turn off all Issue Update Event notification and send email only by custom event?

Heather Ronnebeck · Answer

@Eva8 @You said this is for JIRA version 4? Are you using Service Management by chance?

Nic Brough -Adaptavist- · Answer

I've never seen Jira do that, it's one email per change.

As Dieter says, if you've got 5 users to email, all with the same email address, you'll get 5 emails.   But you'd get 5 emails irrespective of the number of changes made.

The only thing I can think of is a batch of tweaked code in your install, or a listener doing it - the Jira rule is one email per event, so there must be code reading the changes in the events and generating multiple emails!

Dieter · Answer

Might be due to multiple users with the same mail address. Can you check this ?