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Unable to delete screens in JIRA

Michelle Larson

I have a few screens that were created but never used now as I am trying to clean up JIRA I am unalbe to delete them I do not get delete all I get is Configure Edit Copy

I know that it says Note: it is only possible to delete a screen if it is not part of a Screen Scheme and is not used in any workflows.

None of the ones I want to delete are part of any workflow or screen scheme

Accepted answers

Danilo Conrad

In this case, I would recommend you to report a support ticket at https://support.atlassian.com/so we can investigate further what might be causing the 'Delete' link to be missing.

kosprov

I had a similar problem and in the end JIRA cooperated and rendered the delete link.

The problem was that I had imported a JIRA workflow from another server which referenced a couple of invalid screen ids. Those erroneous references would appear as "Screen: null" on the edit transition toolbox (the one that appears on the right when you select a transition).

As soon as I corrected those transitions, all unused screens could get deleted.

All comments

Danilo Conrad

Hi Michelle,

From the symptoms you described, it might be the case that you are hitting the problem addressed by the KB below:

https://confluence.atlassian.com/display/JIRAKB/No+delete+option+on+Screens

Could you please check if the KB works?

Cheers,

Danilo

Michelle Larson

This is not the issue when I run the first query I get the name for the screen then when I run the second one with the name in it I get nothing returned so it is not part of a workflow.

Danilo Conrad

In this case, I would recommend you to report a support ticket at https://support.atlassian.com/so we can investigate further what might be causing the 'Delete' link to be missing.

jason-kc

I have the same issue with Michelle and I cannot delete the screens which is not used / referenced in the workflow. Is there any way to remove it?

kosprov

I had a similar problem and in the end JIRA cooperated and rendered the delete link.

As soon as I corrected those transitions, all unused screens could get deleted.

Ali Cheaito_ovq719

This should be marked as the answer. The Delete link rendered for me after cleaning up old workflows that some were likely corrupt.

mohd zakir_37ldko

First go to "Issue type screen schemes" and delete unused schemes
Then go to "Screen schemes" and delete the unused schemes
Finally you will get an option to delete the "Screens" and you can delete unused screens

Hope this will help you.

Thanks Mohd Zakir.

Johannes Heger (CD)

I had that problem too. Why? In my case, I made a copy of a workflow wich was referencing a screen in a transition. I made a copy of that workflow. After that, I removed the screen from the transition in the original workflow, and deleted the screen. But the copy was referencing the deleted screen. After I deleted the workflow copy, Jira was fixed and displayed the Delete buttons in the screens overview.

James H

Hi Johannes,

How did you delete the workflow copies? I can't figure out how to do this. Thanks!

Johannes Heger (CD)

In Administration | Issues | Workflows, the workflows are devided in Active and Inactive ones. Workflows not used in workflows schemes (and also my copy) are in the Inactive section. Click on the word Inactive, and Jira will unfold alle the inactive/unused workflows. All these workflows will have a Delete button.

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