Errors facing in JIRA UI

srrekanth

Hi All,

when i delete teh permissions in permission scheme i am facing the bewlo errors in JIRA UI

1)

Cause:
java.lang.NullPointerException

Stack Trace: [hide]

java.lang.NullPointerException
	at com.atlassian.jira.scheme.AbstractSchemeManager.deleteEntity(AbstractSchemeManager.java:452)
	at com.atlassian.jira.permission.DefaultPermissionSchemeManager.deleteEntity(DefaultPermissionSchemeManager.java:294)
	at com.atlassian.jira.web.action.admin.permission.DeletePermission.doExecute(DeletePermission.java:61)

2)After clicking on administartion-->global permissions.we are facing the beloe error in JIRA UI

Cause:
org.apache.jasper.JasperException: org.apache.jasper.JasperException: Unable to compile class for JSP

Stack Trace: [hide]

org.apache.jasper.JasperException: org.apache.jasper.JasperException: Unable to compile class for JSP at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:500)

Janet Albion

Hi,

The NullPointerError look like some data integrity issue that most likely caused by the removal of the Permission Scheme. But, the "Unable to compile class for JSP" normally caused by the corrupted file in the JIRA_Install/work directory.

so, you might want to try the following steps:

1. shutdown JIRA
2. delete the content of the JIRA_Install/work . The classes will be autogenerated
3. restart
4. run Integrity Checker

If the error still persist, please create a support ticket and attach the XML backup, Logs, screenshots.