your platform is not working and we cannot upload invoices.
It looks like there is an ongoing issue which may affect some customers - even if it's not directly related to your problem, sometimes it is good to wait until it's fixed.
To check the status visit: https://status.atlassian.com/
On the other hand, you can always check with Jira Administrator if the given feature isn't a part of the app, because maybe Marketplace Partner is facing some issues e.g.. the latest release of their app have bugs
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