One user can't @ mention (AKA "tag") other users on Jira issues.
Access given at "Global Permissions", Individual projects, even tried the same level as "Jira administrator" across all projects including Software & Service desk. Still not working.
Hi @Suresh Srini
Does user have Browse User global permission ?
Regards
Hi
Thanks. Yes. Its given. I am JIRA Admin. I have given same access as mine. Still, not able to tag.
Honestly the only cause I see is that user do not have Browse Users in the global permission or all users are inactive. It's not related to project specific configuration. You may try to re-index jira as well.
Thank you. I did re-Index many times before. this issue persists for last 7 months.
Let me know how do I escalate this issue. One of the key user not able to use JIRA effectively to do the work here.
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