Comment Field Taking Up Space

Question

I do not have control over how we use Jira. That is with people higher above me, in another state. I asked about this and, assuming they telling the truth, they say this problem is more of Atlassian's than there's. So, trying this post here. It seems when using the comment field, it takes up space of the ticket. The bigger the comment field, the less space on the ticket. So I wanted to see if anyone else is experiencing this, or is just us locally in my building. Thanks.

I attached three examples.

1 shows ticket screen with comment window not active

2 shows the default size once clicked and already taking space

3 shows the comment window full, taking up all the ticket realest, and you can see my browser scroll is in the middle of the ticket's notes that can not be seen!

The formatting of this form is terrible. I can not cleanly paste the version info, nor can I attach a TXT file. So...

Here is info on what I use, as a lowly end user, in my company.

Jira v9.12.13 This product also includes the following libraries which are covered by the GNU LGPL license: atlassian-image-consumer (com.atlassian.image:atlassian-image-consumer:1.0.1:jar) carol (carol:carol:1.5.2:jar) carol-properties (carol:carol-properties:1.5.2:jar) datafile (datafile:datafile:1.3.3:jar) image4j (org.jclarion:image4j:0.7:jar) jcaptcha (com.octo.captcha:jcaptcha:2.0-alpha-1:jar) jcaptcha-api (com.octo.captcha:jcaptcha-api:2.0-alpha-1:jar) jcommon (jfree:jcommon:1.0.8:jar) jfreechart (jfree:jfreechart:1.0.13:jar) JSCalendar (1.0) jStyleParser (net.sf.cssbox:jstyleparser:3.5:jar) jStyleParser (net.sf.cssbox:jstyleparser:4.0.0:jar) SpotBugs Annotations (com.github.spotbugs:spotbugs-annotations:4.7.2:jar) TinyMCE-TinyMCE (5.10.3) xapool (xapool:xapool:1.3.1:jar) Custom Content for Jira v2.5.6 Bar Charts for Jira v7.1.0 Advanced Roadmaps for Jira v9.12.13 This plugin includes the following libraries covered by the GNU LGPL license: GNU Trove(net.sf.trove4j:trove4j:3.0.3) JGraphT - Core(org.jgrapht:jgrapht-core:1.4.0) JGraphT - I/O(org.jgrapht:jgrapht-io:1.4.0) jStyleParser(net.sf.cssbox:jstyleparser:3.5) Workflow Enhancer for Jira v6.0.4 Jira Agile v9.12.13

Da_ocy41m · Answer

Thanks. I used to have an account, but seems no longer valid. Had to make this new one.

Seems that is a lost and opened ticket from 2020.

They done something some time ago to break it, making the comment field hog up the entire ticket real estate. Been difficult working in the program since.

Dan Breyen · Answer

Hi @Da welcome to the community!  I found JRASERVER-70979 on Atlasssian's Jira site with would provide the ability to resize the comment field.  I would suggest voting for and watching the issue for further updates.

Hope that helps.