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Activity field disappeared on one board.

Madhukar Limbu

The Activity part of the trello card has disappeared on my board only. I can no longer make any comments. Activity heading and Show/Hide details are no longer present on my trello cards. This is not the case on other members trello cards.

We have checked setting for Workspace editing and any members can edit and join the board. These are all ticked.

See below this is what the card looks like now.

This is what the card looked like yesterday with the Activity/ Show details heading below the Requirements heading. Trello cards on other boards still look like this below.

Capture 1.JPG

Could someone please help us to work out how to get this part of the card back on this board.

Thank you.

Accepted answers

Raymond Wang_ynqvy3

Hi @Madhukar Limbu, is it possible that this board is a template board? There would be a banner at the top of the board view with an indicator that it is, if so.

All comments

Camilo Galleguillos

Hi, @Madhukar Limbu, welcome to the Atlassian Community!

Please check the Commenting permission. It must be enabled for Members.

Best,

Camilo Galleguillos

Sr. Technical Consultant

ServiceRocket
camilo.galleguillos@servicerocket.com
Santiago, Chile

Madhukar Limbu

Hello, @Camilo Galleguillos

Thanks for coming back so quickly.

Yes this is ticked on the Commenting permission on the main user board and still cannot see the Activity.

Raymond Wang_ynqvy3

Hi @Madhukar Limbu, is it possible that this board is a template board? There would be a banner at the top of the board view with an indicator that it is, if so.

Madhukar Limbu

Hello @Raymond Wang

Snip below showing banner at the top of the board, this is been like this for sometime. This banner is the same on the other 3 trello boards and none of the trello cards are affected on those. It is only my board that changed yesterday afternoon.

Raymond Wang_ynqvy3

@Madhukar Limbu Thanks for the update — I believe we've found the issue, and should have a fix going out for this in a few hours! Sorry for the inconvenience.

If you need an urgent workaround, converting your board back from a template to a regular board via the sidebar should help restore your activity section in the short term:

Screenshot 2024-09-27 at 15.24.47.png

Madhukar Limbu

Thanks @Raymond Wang

It's fixed now. Any idea what can we do at our end if Activity field goes missing and how to resolve the issue?

Lori Peterson

I don't have the "Commenting Permissions" section on my settings...

Madhukar Limbu

@Raymond Wang @Camilo Galleguillos

I have an issue with adding comments to card. It's been more than a week. I have tried everything like closing/opening in different updated browsers, tried on desktop app, in Incognito, removing all add-ons but still have issue with adding comments. Is this you can help with. I haven't got any proper response from Trello team. Please help. Thank you.

Madhukar Limbu

Apologies I had to ask question in this thread as i was not etting anywhere. Thanks

Lori Peterson

I had the same problem and it was driving me crazy. Weird enough that if you make a copy of that board, you’ll be able to make comments on the second board. Not ideal I know, but it worked for me.

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