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Disable user access to Jira customer portal ( Urgent please )

Mohamed Saad Taha

HI Experts,

kindly I need to disable access to Jira customer portal for some users? how can I do this

the issue that the users is from AD and as long as it is active in AD he can login to jira and I want to disable his access to not allow him to open any requests?

How can I do this

Accepted answers

All comments

Manoj Kumar Gangwar

Hi @Mohamed Saad Taha

Under User Management, you can disable the user's JSM - Agent & Customer license.

Mohamed Saad Taha

Hi @Manoj Kumar Gangwar ,

he is already don't have JSM license but he has access to customer portal to open requests on the projects that have this configuration in customer permissions ( Customers who have an account on this Jira site )

and I don't want to allow him to open any request, and he is active directory user so i don't have any option to disable his account

please let me know if it is clear

Manoj Kumar Gangwar

So you are not getting the option to disable the site access.

Screenshot 2024-09-24 155434.png

Mohamed Saad Taha

Iam using Jira data center version, where this options?

I think this is cloud only

Mohamed Saad Taha

Is there any idea's

Carla Ann Rowland

go to the customer list and remove his profile and remove him from the jira user groups..

The customer roster is found on the service desk left panel --customers.

There is a jira user group that has access to the portal make sure his profile is removed from this group.

If he does not need access to your instance at all you should be able to deactivate his profile.

Mohamed Saad Taha

HI @Carla Ann Rowland ,

Thanks, a lot for your reply but let me tell you that customer permission in this project as below and I am using datacentre version

Customer Permissions.jpg

and user is integrated with AD so I can't disable users also what I want to disable his access to customer portal not agent portal as he is not taking any license for Jira access

Please let me know if it is clear

this is the customer portal

Custome portal.jpg

BR,

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