How do I Optimizing / email notifications fields when I get an email ?

Question

Hello All,

I need assistance with customizing the fields in the automated email triggered when someone sends a message to our distribution list. Specifically, I would like to include the sender’s email address or name in the triggered email. Could you please guide me on how to achieve this?

Attached the image of my requirements.

Regards,

Sai Prasad_lsyitl · Answer

Hi Aron,

Thank you for your reply. Can't we just know who wrote to us in the notification.

Aron Gombas _Midori_ · Answer

Using the built-in feature, you can't customize notification email templates. There is an issue for that: https://jira.atlassian.com/browse/JRACLOUD-7266

But there are apps to fill the gap, for example these:

* https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview
* https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm?hosting=cloud&tab=overview
* https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview