Links to files in Confluence grey out for some users.

Question

I need help.  We have a Confluence Space with multiple Pages.  We have users with Space and Page permissions, "Can View".  We have attachments saved on some of the Confluence pages and links to those files on another page.  Some users only see underlined greyed out links when we see blue links for the files.  We, our team, have "Can view and edit" access.  Any idea as to why this is happening?  Once before we tried to remove and re-add the files and recreate the links.  Then somehow they were able to see and click on the links.  Then later we had the same issue with a different person and tried the same thing with no improvement.

For the most recent person I have, removed and re-added the Space and Page permissions.  Added a two new links to the page.  Removed one file from the attachments page and re-added it.  Then unlinked the file and recreated the link.  No improvement at all.  Any help would be appreciated.

Using Confluence 8.5.14

neil bond · Answer

Thank you!  I do not know why this did not occur to me.  That corrected the issue perfectly.  Thanks, Neil.

Kristian Klima_gtcuat · Answer

Hi @neil bond and Welcome to the Community.

Do the users, who see grayed out links, have viewing permissions on the target page?

In other words, consider this:

You have two pages, A and B.

Page A has a link to page B.*

User X has view and edit permissions on page A BUT doesn't have view permissions on Page B.

Consequences: User X cannot access page B via link on page A.

(If Page A had a content re-use macro that displays content from Page B, user X would not be able to see it).

Last but not least, there are space level permissions and page level restrictions. So make sure that the two are aligned for your users/groups.