Deactivating users when changing the order of user directories

Tribanco

Hello community.

My organization currently has Confluence On Premise and I am facing some user-related issues.

1 - When I change the order of user directories, some users are deactivated and are unable to use the tool.

2 - When I try to enable the user, the system returns the following error: "Unable to enable user "XXXXX". The directory must be read-only."

3 - When I try to remove the user from a certain group, the system returns the following error.

The user directories are configured as shown in the attached print. Can you tell me if it is necessary to have all these directories mapped and how can I solve the problems reported above?

Fabio Racobaldo _Catworkx_

Hi @Tribanco and welcome,

probably there's an overlap of username through User Directories. 

For example, you have two directories : DirectoryA (first position) and DirectoryB (second position). There is a user with username that exists in both directories but in DirectoryA is active and in DirectoryB is not active. If you change directories order, that user will ttake info from DirectoryB and it will be not active.

Moreover, you can't change user status because DirectoryB has been setup as read-only.

Hope this helps,

Fabio