How

Question

How

Clara Belin-Brosseau_Elevatic · Answer

Hello @Fatema Faheem

I would recommend you having a look at the app Elements Pulse we released on the Marketplace dedicated to XLAs and customer satisfaction in JSM.

You’ll have access to complete dashboards with metrics about:

* Customer satisfaction (with NPS and CSAT surveys)
* Service quality
* SLAs
* Productivity

You can try it for free and we’d love to have your feedback on it :)

Danut M _StonikByte_ · Answer

Hi @Fatema Faheem,

Jira does not offer a gadget that allows you to display percentages of customer satisfaction or the average satisfaction score. You will need to search on Atlassian Marketplace that offers such gadget.

If you are open to idea of using an app, our Great Gadgets app can be a good solution for your needs. It offers some gadget that can display the average customer satisfaction score and all kind of percentages based on it.

Find more and how to achieve this in these Community articles:

* How to measure Customer Satisfaction in Jira and Confluence with Great Gadgets app 
* An effective dashboard for Service Desk and Customer Support teams in Jira Service Management

Danut.

Dave Mathijs · Answer

Hi Maria, welcome to the Atlassian Community!

For out-of-the-box reports, see Track customer satisfaction feedback trends, it won't show you percentages though.

In order to meet your requirements, you'll need a third-party app from the Marketplace.

Customer Satisfaction Survey for Jira has the highest number of installs.