Atlassian account verification email not received

Question

Hi, I'm trying to register a new account from the domain  @geprom.com  (please edit this for privacy), and the verification email is not arriving to our Exchange servers.

I've seen similar posts about this topic, could you please check there is no bouncing on the email for this domain?

Thanks in advance

Carlos Lopez_w8uu9t · Answer

Hello,

Thanks for your answer. Unfortunately, none of the options on the ticket list seems to fit to my issue.

The account I am logged now is not the same as the domain I'm trying to register a new account.

I have read this was hapenning before for other people, in other community threads.

Thanks in advance for any help,

Hector Menchaca · Answer

Hello @Carlos Lopez

Welcome to Atlassian Community!

Can you please open a ticket via: https://support.atlassian.com/contact/ ?

Thanks!