nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

The Package Tracker power up has stopped working / disappeared

PN_ju78pz

I have been using the Package Tracker power up for several months, but in the last few weeks it has stopped working. It appears as enabled under power-ups, but nothing shows on the front of the card.

When you open a card (that previously had tracking information added), sometimes there is a blank spaces above "Add power-ups" that indicates a space where "Package Tracker" used to appear. Most times the card is empty, but ocassionally a packagetrackr link appears. The link works, but I don't get the same preview showing the shipping updates (or the delivery prediction on the front of the card).

Any thoughts? Thank you!

Accepted answers

All comments

Brittany Joiner

@PN this Power-Up is quite old, so I wonder if some of the new changes recently might have broken it. If you want to create a support ticket with Atlassian, this Power-Up was made by Trello, so they should be able to look into it! https://trello.com/contact

PN_ju78pz

Thanks @Brittany Joiner ! I am on a free account, so unfortunately am unable to contact Trello.

Do you happen to have a recommendation for a newer/better power-up for tracking packages?

Brittany Joiner

I'll escalate this message so support sees it. And nope, I don't know of one 😭

Sal_mqejn5

Hey @PN! Sal here from the Trello team. I worked recently with another customer experiencing the same issue, and when they cleared their browser’s cache and cookies, they solved their problem. Have you tried that out already? If you haven’t, I recommend doing so. Let me know if that helps solve your problem.

Muneer Afifi

I am having this same problem. I have the same issue on multiple browsers and multiple devices. I've also tried removing and readding the power up. No luck.

Brittany Joiner

@Muneer Afifi does it work in an incognito browser?

Muneer Afifi

@Brittany Joiner , no it does not.

Sal_mqejn5

Hi @Muneer Afifi! I saw you’ve raised a support ticket with us on this topic. I’ve replied to you through your ticket, and we can continue our conversation through there. Thanks!

delorenzo

+1, also experiencing this.
Some Trello cards just do not show the Package Tracker badge on the front of the card giving the package status (even though the package status is complete and current when you open that same card).

Persists, even when in incognito mode, when cookies are cleared, etc. Also tried deleting and adding the tracking number back. Nothing seems to fix it.

Mike Hancock_nc64l5

For what it's worth I was having a similar issue since Trello updated to the new layout. The Package Tracker Power Up was still installed but was missing from my Cards as an option. Come to find out I was missing the Power Ups button all together at the bottom of all my cards. I did not realize this until reading through this forum. Clearing my cookies in Chrome resolved the issue. I can now see the Power Ups button at the bottom of my cards and the Package Tracker is available to add. The Power Up is working again for me. Hope this helps those of you missing it, because it is a very useful tool.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

trello

power-up

package-tracker