Jira software ticket unable to open or see the comments

Munju Kam

Hi, I have been opening and working on Jira softer ticket for several months now.

Beginning last month, I am no longer able to access the ticket I've opened and unable to see any updates on comments on the ticket.

I cannot even see my ticket from the list of ticket I've opened. It basically states that I am unable to access the ticket. 

Could anybody help me with this issue?

Valerie Knapp_dpp5c6

Hi @Munju Kam , welcome to the Atlassian Community and thanks for your question. 

Please can you clarify, is this a Jira cloud or data center instance?

Is only one project impacted? 

Are other users in your instance having this issue?

Have you tried opening a ticket to Atlassian about this?

Please share your feedback. 

Cheers