I want a field value should be mandatory at resolving and closing the ticket. but at closing it shou

shivani.shirguppi

 

 

I want a field value should be mandatory at resolving and closing the ticket. but at closing it should check if the field is empty or no, if empty then only it should ask for field value. How can this be done through workflow properties in jira workflow

Walter Buggenhout

Hi @shivani.shirguppi,

Considering you're in a company managed project / workflow, you don't do this through workflow properties, but through a transition screen and a required field validator on the field.

When you add the field you are referring to on your transition screen, the field will show the value that is or isn't on the issue yet. The validator you add to verify if the field is empty will always kick in, but it will only prevent the user to execute the transition if it has no value.

Hope this helps!