Round robin assignment

Myles Boyd

Has anyone found a way to do round robin assignments based, not on shift hours, but agent availability?

We have 3 agents working 8-6 Monday to Friday; but we have to accommodate annual leave and sickness.

The 3 agents are all on par with skill sets, so there is no particular SME for different services.

Manoj Kumar Gangwar

Hi @Myles Boyd ,

As per my knowledge, It is not feasible with Jira native functionality but you can achieve this using the plugins. Or you can use some workaround.

https://confluence.atlassian.com/jirakb/automatically-reassign-issues-of-agents-who-are-on-vacation-with-user-properties-1277100927.html