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Unable to find the option to create a support ticket

Mitzi Abner

For context, I have admin privileges in our company project. We are currently encountering an issue related to Slack integration, especially my boss and I who have both admin privileges. We are unable to use the "add filters" option in the Slack integration feature.

I am looking to send a ticket to Jira support but unable to find the option for that.

Can anyone help me with this? Where can I find the option to submit a support ticket as someone with admin privileges?

Thanks.

Accepted answers

All comments

Shikha Verma_xy1o3z

Hi @Mitzi Abner Welcome to the community!

Click on the "?" in the upper right corner and select Contact Support. Then you can raise the ticket to the team. (Check the screenshot for reference)

Screenshot at Sep 06 17-22-10.png

Mitzi Abner

Hello Shikha, thanks for the response.

I checked but it seems like that option is not available for me:

Screenshot 2024-09-06 195912.png

Is there anything that I'm missing here that needs to be enabled for this, aside from being assigned as project admin?

Thanks,

Mitzi

Jack Brickey

Hi @Mitzi Abner , can you point me to any documentation regarding the "add filters" as it is associated with slack integration? What exactly are you trying to achieve with slack integration? Are you wanting to simply send notifications to a slack channel based on issue create/update in a JWM project or create issues from slack or something else?

Mitzi Abner

Hi Jack, I'm looking to filter slack notifications to only Jira tickets that are marked as "Done".

Jack Brickey

FWIW, here is some documentation for native integration. There are also several addon apps that enhance to capabilities but unsure if you are using any.

Jack Brickey

I am currently mobile and not where I can get you a screen but when you go to "manage" the connection and maybe that is where you are saying you cannot apply filters? In any case I can have a look in about 1h. in the meantime, feel free to share a screenshot of what you were seeing.