Adding workspace member - says she is on another board and can't be added

Philip_utv80e

We are having trouble adding a new workspace member to our trello board.  When I try, it says "This user is already a guest on a different board within this Workspace. Contact a Workspace admin to add them."

 

I am a workspace admin and she was taken off the other board that we were aware of that she is on.  Any ideas why this problem is occuring?

 

Thanks,

Philip

Rafael Dill

Hey Philip,

I've taken a quick look and you currently have 2 Workspaces on your end, one of them is Free and one is on Standard Plan.

When you try to invite a user who's a Single-board guest on a paid Workspace o a second board under that Workspace, the user will change from single to Multi-board guest, and becomes billable at the same rate as a Workspace member.

In this case, only the Admin can take that action since it directly affects your billing. Looking at the Standard Workspace here, I could see that you're not an admin, hence, you're receiving that message when trying to include the user on a second board.

In this case, please review which boards the user is a member of, and ask for the admin of that Workspace to change your status.

You can check in detail what is a Multi-board guest here - https://support.atlassian.com/trello/docs/multi-board-guests/