Trello tracking app for shipments wont all display the status on the exterior of the card

Question

So I have been using the trello shipping trackin power up called Track Package by Shippo. It started working great but now the status doesnt show up on the exterior of the individual cards. At first we figured it was for pending shipments it doesnt show, but it does show pending shiipment for some but not for all. And the longer the card has a pending shipment the status disappears. I have tried logging out, restarting the webpage, and even removing and adding the shipping tracking number again. They all use the same shipping carrier USPS and its odd that some will show the status but some will not show pending.

Is there maybe a update or something I could do to correct this? I would be okay if no pending shipments showed up until they were shipped and then it changed to Transit... but the simple fact some show pending and some dont means there is something not quite right....

thanks in advance

Theodoro Reato · Answer

Hi Jason,

Are you sure you're using Track Package by Shippo and not Track Package? Because we have a Power-Up named Track Package. However, if you're truly using the Track Package by Shippo you'll need to contact their support to have this solved.

The Power-Ups that integrate with third-party services are only connectors between those services, and in order to take advantage of these connectors, you'll need to have an account for the other service as well.

We do not have visibility into their system or training to support you in that matter, which is why we are only able to offer support for the Trello side of the integration.