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How to configure incoming mail with pop.zoho.com

Ananias Gutierrez_kzdsge

Hello Team,

Until last year, we were using a Google account to check incoming emails, but my company switched to Zoho.com email. We are now trying to configure incoming emails using pop.zoho.com. However, when testing this setup, I encountered the following error.

Could you please advise on how to resolve this or what steps to follow? We have already enabled the rules for email on the server.

incoming mail.png

Accepted answers

Marc -Devoteam-

Hi @Ananias Gutierrez

This could be the reason, make sure to have imported the mail servers public cert in the Jira JAVA keystore

https://confluence.atlassian.com/jira/connecting-to-ssl-services-117455.html

All comments

Marc -Devoteam-

Hi @Ananias Gutierrez

This could be the reason, make sure to have imported the mail servers public cert in the Jira JAVA keystore

https://confluence.atlassian.com/jira/connecting-to-ssl-services-117455.html

Ananias Gutierrez_kzdsge

the mail is @zohomail.com

Marc -Devoteam-

Hi @Ananias Gutierrez

Contact Zoho and ask them how you can get a public cert from their end, you need this.

Ananias Gutierrez_kzdsge

I will validate with my infrastructure team

Thanks @Marc -Devoteam-

You can connect with ZOHO customer support, they'll guide you.

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