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Templates for maintainance not working.

Tony Albus

Somehow when i create a scheduled maintanance i can not select my templates anymore,
they seems to be only available with incidents, this worked before.
i did not create any template groups.
Does anyone have a solution or the same problem?

Kind regards
Tony

Accepted answers

All comments

Rafael Meira_bepskb

Hey @Tony Albus

If you are following theses documentations and you are not able to accomplish what you need:

https://support.atlassian.com/statuspage/docs/create-an-incident-template/

https://support.atlassian.com/statuspage/docs/incident-template-library/

My suggestion to you is for you to open a formal ticket with our support so we can better assist you:

https://support.atlassian.com/contact/

Tony Albus

Thanks,

i know how it works, i just can't select any template in maintanance while i can in Incidents,

but its okey its only a few times i year i need this.

AnswerFirst Admin

We are also having this exact same issue. Templates do not show up when scheduling a maintenance. This only started occurring this month.

Robert Nichols

I found since a recent change you need a template group before you can use templates. I'm not sure why, but I just created a group, added the templates to the group. Then I could select both those in the group, and those not in the group.

Seems strange, but has worked for me on several instances.

Mark Preudhomme

This worked for me. Thank you!

Tony Albus

Thanks!

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