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How to clear the calculated value of a SLA

Paul Wilkinson_0d29oq

Hi

I need to clear the calculated value of a SLA when an event occurs (i.e. when a ticket is commented). I mean clear NOT restart from where it was paused.

I tried this in groovy:

issue.setFieldValue("customfield_xxxxx","" ) where xxxxx is the SLA customfield

but, although the returned value by issue.getAsString("customfield_xxxxx") is null, the value of the SLA is not recalculated in the Issue.

Can anyone suggest a solution?

Thanks

Paul

Accepted answers

Anandhi Arumugam _Cprime_

Hi @Paul Wilkinson

Have you tried this API endpoint?

https://<instance_name>.atlassian.net/rest/servicedesk/1/servicedesk/sla/admin/task/destructive/reconstruct?force=true

Please refer to the documentation https://confluence.atlassian.com/jirakb/how-to-use-automation-to-recalculate-sla-on-a-specific-issue-subset-of-issues-1255455124.html

Hope this helps!

All comments

Anandhi Arumugam _Cprime_

Hi @Paul Wilkinson

Have you tried this API endpoint?

https://<instance_name>.atlassian.net/rest/servicedesk/1/servicedesk/sla/admin/task/destructive/reconstruct?force=true

Please refer to the documentation https://confluence.atlassian.com/jirakb/how-to-use-automation-to-recalculate-sla-on-a-specific-issue-subset-of-issues-1255455124.html

Hope this helps!

Paul Wilkinson_0d29oq

Thanks,

We are using DataCenter, not Cloud.

How can we make it work in DataCenter

Thanks again

Paul

Paul Wilkinson_0d29oq

Hi

I found a simple solution:

Stop the SLA (by satisfying a STOP condition)
Start the SLA (by satisfying a START condition)

The Time could is automatically restarted the The cycles are even counted.

Thanks

Paul

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