I've added labels to some issues. I can log in and out of JIRA and open the Labels for the issues repeatedly, and the labels show up. But when I search for the labels I get no results. Why would this occur?
I found the problem. The issues that weren't showing up didn't include the Labels as a shown field in their field configuration. Once I updated the field configuration and reindexed the system the labels started working as expected.
Are you using the labelText: (label) syntax? You can see more about searching here: https://confluence.atlassian.com/display/CONF50/Viewing+Labels+and+Labelled+Content
Hope this helps!
Sorry, Just realized this was for JIRA and not Confluence.
Are you using JQL - labels = "LabelName" and getting nothing back? If so, have you tried doing a re-index?
I am using labels = "LabelName" and getting nothing back. I'll try reindexing and giving it another go. Thanks!
So the reindexing didn't help. I can still see my labels, correctly applied, but the search for them gives me a no results response. Thank you for the suggestion though.
Are you using self hosted or cloud? Is it happening on all labels and all issues?
We have a self-hosted option with JIRA 6.2.3. The search seems to be failing for issues in the project I'm testing, but I have seen results returned for a general search across all projects, using labels I haven't personally added. Though when I use one of those labels in my project, I can't see that specific issue returned, even though other issues with the label in other projects are returned.
Do you have the appropriate permissions to those issues?
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