Creating a JIRA Service Desk call through e-mail

Question

Hello,

We are using JIRA and thinking about the addon JIRA Service Desk 2.0. 
I have a question about creating a call through e-mail.

More than 70% of are calls are coming through e-mail. When a call is coming through e-mail can JIRA Service Desk automatically making an call for this? I have read the topics and video's but the only think I can find is that the customer can make a call through a Servicedeskportal.

With kind regards,
Martin

lingbo · Answer

Hi Martin,

These pages might give you an idea of what the email flow looks like:

* If you are using JIRA Service, check out: https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the%20email%20channel
* If you are using OnDemand, check out :https://confluence.atlassian.com/display/AOD/Setting+up+the%20email%20channel

Hope this helps!

Lingbo

Joseph Huynh · Answer

Hi Martin,

It is now possible to have an email workflow for your customers in JIRA Service Desk 2.0 release.

You can try it now for free https://www.atlassian.com/software/jira/service-desk

Bests,

Joe