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Is anyone else unable to use the Trello desktop app since last update on Mac OS?

Anthony La Pusata

Since updating yesterday (22/08/2024) my Trello desktop app on Mac OS 12.7.6 no longer works - at all. All I get is a blue and black block glitch (see attached images). I've done the usual uninstall/reinstall stuff but it consistently remains unusable.

Anyone else got this problem or knows how to fix it?
Screen Shot 2024-08-22 Trello Desktop app since last update.png Trello Log in screen.png

Accepted answers

All comments

Tim Roberts_5q9f0m

I've had exactly the same problem since updating to OS 12.7.6.

I've had to resort to using the website version of Trello but it's not as convenient.

If anyone's got a solution.......?

Soporte_sd72go

Same problem on OS 12.7.6

Jeremy Sauvé

Yes. Completely unusable. No apparent solution. Running iOS 12.7.5

LoRi_pbdhu4

this is also what mine looks like - except in shades of black and white.

LoRi_pbdhu4

Here is the beautiful art my trello app corruption created. Today it has only been a black screen tho. I am using MacOS Sonoma version 14.6.1

Jonathan McLachlan

I also updated to 12.7.6 and now have the same problem just a frustrating black and white show making the app completely useless. Have to use the online version which just complicates my workflow. Do I need to seek an alternative app or will it be fixed?

Jeremy Sauvé

Still messed up. Still no answer. As a free user there is no support available. Just upgraded to Premium so I can escalate this.

Alina Kurishko

Hey there,

Thanks for raising this issue here! And sorry to hear you all encountered it!

It appears you're facing a known bug related to the MacOS Update, which is associated with GPU Acceleration.

To resolve this, we recommend you try running the application by disabling the GPU Acceleration as a workaround. To do this, please run the following terminal command line:

/Applications/Trello.app/Contents/MacOS/Trello --args --disable-gpu

If the one above doesn't work, you can try the following terminal command line:

/Applications/Trello.app/ --args --disable-gpu

This command line will open the Desktop app without enabling GPU acceleration. Make sure to keep the terminal open at all times to ensure the app stays open. Alternatively, you can temporarily switch to using Trello in your browser until we resolve this problem.

For now, we're tracking this problem in the following bug report: https://jira.atlassian.com/browse/TRELLO-620.

I would also encourage you to visit that bug, log in with your Atlassian account, and click Start watching this issue on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email.

Hope this helps! 🙂

Alina | The Trello Team

Alina Kurishko

Hey folks,

We've got some good news to share with you today!

Our development team has already released a fix for this issue with a new desktop app version. Please reinstall the app to make sure you use version 2.15.0 and let us know if the issue is resolved on your end! 🙂

Alina | The Trello Team

LoRi_pbdhu4

When using the website version I found a Google App button to download trello as and that seems to work.

steve_page

Looks like the development team broke it again in 2.15.1 and it remains broken in 2.15.2

Jesusmolero

Hey!

Try this in trello's menu on MAC

Help > Disabled hardware acceleration and restart

Captura de Pantalla 2024-10-10 a las 10.07.18.png

danielstimac

Hi, I just got the latest update from Trello today and looks like this is still broken. Thanks for the terminal fix...it works on the desktop version, but ONLY when terminal remains open. Once you close terminal, things are back to "broken". Any word on fixing this issue? Thank you!

Screen Shot 2025-01-14 at 12.30.19 PM.png

danielstimac

Oh, to clarify... I also did a complete uninstall and reinstall of trello. I'm on Mac OS 11.7, because I cannot update Mac anymore due to other software I use professionally.

Thanks,

steve_page

Go to Help > Disable hardware acceleration and restart, that will fix it permanently.

Screen Shot 2025-01-15 at 8.08.39 am.png

Josiah Taker

So simple.

This has been bothering me for 3 years. I've been pushing through it all this time.

Thank you.

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