Lost template option during tickets resolution

Maksim Gutnikov

Hello there.

Could you please assist, after Google Chrome update to Version 127.0.6533.120 (Official Build) (64-bit) we lost the option for selecting templates for ticket resolution here 


Despite that, in the comments, this option is still available



So, any options to fix that? Or just wait for the next Chrome update?

Thanks in advance.

Mohamed Benziane

Hi,

it looks like a transition screen, in these screen the canned response is not available

https://jira.atlassian.com/browse/JSDCLOUD-12765