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Figma designs not showing in Jira ticket

Jess Tabac

I added Figma designs via the "Add design" button to my Jira tickets, but now the designs are not showing. The "Add design" button also does nothing when clicking on it.
Confirmed my coworker is experiencing the same. I tried a different browser, and same thing.
Anyone else coming across this?

Accepted answers

Michelle Le - DevSamurai

Hello Jess Tabac,

It sounds like you're experiencing a frustrating issue with the Figma integration in Jira. Here are some steps you can try:

1. Check Jira Permissions and Integrations

Permissions: Ensure that you have the necessary permissions to view and add designs in Jira. Sometimes, changes in project settings can affect what you can see or do.
Figma Integration Settings: Verify that the Figma integration is correctly set up in Jira. Go to Jira's "Apps" section and check the configuration of the Figma plugin.

2. Clear Browser Cache and Cookies

Cache Issues: Clearing your browser's cache and cookies can sometimes resolve issues with web applications, especially if there are outdated files causing problems.

If none of the above steps work, you can consider reaching out to Figma or Jira support.

Regards,

Michelle

All comments

Michelle Le - DevSamurai

Hello Jess Tabac,

It sounds like you're experiencing a frustrating issue with the Figma integration in Jira. Here are some steps you can try:

1. Check Jira Permissions and Integrations

Permissions: Ensure that you have the necessary permissions to view and add designs in Jira. Sometimes, changes in project settings can affect what you can see or do.
Figma Integration Settings: Verify that the Figma integration is correctly set up in Jira. Go to Jira's "Apps" section and check the configuration of the Figma plugin.

2. Clear Browser Cache and Cookies

Cache Issues: Clearing your browser's cache and cookies can sometimes resolve issues with web applications, especially if there are outdated files causing problems.

If none of the above steps work, you can consider reaching out to Figma or Jira support.

Regards,

Michelle

Jess Tabac

Thanks Michelle. I had cleared my cache yesterday, but was still experiencing the issue. Today there aren't any problems and I can see the designs on all pages. Thanks again.

Danubia Paiva_dk76rf

Estou tendo o mesmo problema, e cache não resolveu.

De permissão não encontrei nada, o que poderia e onde poderia ser?

Jordi Alba

I faced something similar before where Figma previews stopped showing in Jira. When we were reviewing some design layouts for our merch store, reconnecting the Figma integration fixed it. Might be worth checking the integration settings. You can also see the final designs here: explore the latest drops.

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