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i cant login becuse SAML got an issue

canabatz

im posting here from my other account , i got an account and i configured SAML sso and i used my admin email as well for testing on other browser , the main browser was closed by mistake while working on it and now i cannot login with my user/password method , how can i reset my account to use password again?

thanks

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Anandhi Arumugam _Cprime_

Hi @canabatz Do you have any other account in Jira Internal Directory? Please use this account and try to login.

If not, do you have a recovery_admin account set up in setenv.sh? If you don't, set this up in setenv.sh and restart jira and try to login. Hope this helps!

canabatz

Hi thanks for the replay , im trying to login to my account from https://id.atlassian.com/

when useing my email address it send me to that page Screenshot 2024-08-15 112729.png

that becuse of a saml configuration mistake , now i cant login with user/password , i need someone to remove my admin account from useing sso policy.

how do i contact technical support?

thanks

Anandhi Arumugam _Cprime_

@canabatz Oh, I thought it was a DC instance. Is there any other Org admin who is excluded from SAML SSO? If not, please contact Atlassian Support. They will be able to help with this.

canabatz

no , im the only Admin

i dont find and way to contact support, when trying to contact support im ending here in the community , there is any straight way to contact support?

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